YONOPay is a digital wallet application that provides the convenience of transacting securely within a Smartphone at participating merchant outlets while supporting other payment related features such as bill payments and in-app purchases.

YONOPay e-wallet can be used for:

1. Making payments either by scanning participating merchant’s QR code or vice versa;
2. In-app purchases;

• Bill payments and prepaid top ups;

1. Sending or requesting money from other YONOPay e-wallet users;
2. Topping up wallet balance;
3. Card-binding;

Yes, YONOPay e-wallet is supported on any Smartphones or tablets which have to be connected to the internet through Wi-Fi or mobile data.

No, your balance in YONOPay e-wallet will not expire, however there will be an inactive fee charged per year. Please refer to the Product Disclosure Sheet.

No, there isn’t any requirement to maintain a minimum balance in your wallet account.

No, under no circumstances will your account be removed. Your YONOPay e-wallet account will be suspended for an inactive period within 12 months. You can contact us to reactivate your account with an inactive fee charged per year.

Yes, our wallet solution is offered by Fass Payment Solutions Sdn Bhd, a licensed Bank Negara Malaysia accredited payments provider.

Your security is our main priority so when you use YONOPay e-wallet to make payments, the funds are securely transferred from your account. Besides, some other security measures that protect your account and information are:

1. Every transaction has to be authorized by your own 6-digit PIN or fingerprint;
2. All your personal information such as your name, email address, mobile number, NRIC or passport number, residential address, account transaction details and account balances are kept private and protected. Your credit/debit card information is stored securely and tokenized in our database;

• All transactions are monitored to reduce the risk of unauthorized access and fraud;

1. Deposited money in your YONOPay e-wallet is maintained and kept in the Fass Payment Solutions Sdn. Bhd. registered Trustee Account.

Important Note! In certain scenarios, if your account has been suspended due to exceeding allowable 6-digit PIN attempts during login or exceeding allowable security questions attempts, please be patient and allow 24 hours before attempting again.

If you are no longer logged-in :

1. Open the YONOPay e-wallet and enter your Registered Mobile Number.
2. Tap Forgot your PIN?
3. Enter your Mobile Number.
4. Enter the One-Time Password (OTP) sent to your Mobile Number.
5. A message will appear once your 6 digit PIN has been successfully updated.

If you are still logged-in :

1. Open the YONOPay e-wallet and tap Profile.
2. Tap Reset 6 digit PIN.
3. Tap Forgot your PIN?
4. Enter your Mobile Number.
5. Enter the One-Time Password (OTP) sent to your Mobile Number.
6. A message will appear once your 6 digit PIN has been successfully updated.

In order to safeguard your account, kindly:

(i)         Contact our Help Centre at +6019-5727563 or send email to [email protected] to temporarily suspend your account;

(ii)        Deactivate your lost SIM card which the mobile number is registered to your YONOPay e-wallet account.

To reduce the risk of unauthorised access on your YONOPay e-wallet account:

(i)         Set up a strong login password with a combination of uppercase, lowercase, numerical and symbols;

(ii)        Enable fingerprint access under Settings for verification purposes before performing any transactions;

(iii)       Ensure your 6-digit user PIN is randomised

Should you not receive the OTP SMS message after 5 minutes, select the “Resend” button to prompt the system to resend it to you.

If this issue still persists, kindly contact our Help Centre at +6019-5727563 or send email to [email protected] for further assistance.

Should YONOPay e-wallet stopped responding, please restart the application, or update the application to the latest version on your apps store.

If this issue still persists, kindly contact our Help Centre at +6019-5727563 or send email to [email protected] for further assistance.

Your wallet size depends on the type of account:

Basic                : RM 500

Premium          : RM 10,000 (My Wallet RM8,000 + Grant Wallet RM2,000)

You may upgrade your account to either one of these tiers depending on your usage preference in Settings.

We are only able to suspend your account where your account will be deactivated in our system.